Frequently Asked Questions
FAQ Categories & Questions
1. Order & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Q: Can I edit or cancel my order after it’s placed?
A: If your order hasn’t yet shipped, email us with your order number and we will do our best to help. Once the order is in transit, it’s usually too late to change.
2. Shipping & Delivery
Q: Where do you ship and how long will delivery take?
A: Orders are processed and shipped from Dallas, Texas within 1‑2 business days. We currently ship to the USA, Canada, the UK and Germany. If your country is not listed, please contact us to explore options.
Q: Do you offer free shipping?
A: Yes — free U.S. standard shipping on orders over $150.
Q: My package is lost/stolen. What should I do?
A: Once your order ships, responsibility shifts to the carrier. Please contact USPS (or your local carrier) with tracking details. We’re happy to assist where we can.
3. Sizing & Fit
Q: How do your pajamas fit?
A: Our sleepwear is designed for relaxed comfort. We offer inclusive sizes XS–3X across women’s styles. Please refer to our size chart for detailed measurements.
Q: Are your fits consistent across sets?
A: We keep our silhouettes and proportions consistent, but prints and fabric blends may vary slightly.
4. Fabric, Care & Sustainability
Q: What fabric are your pajamas made from?
A: Our women’s sets are crafted from 95% TENCEL™ Modal and 5% Spandex — a buttery‑soft, breathable fabric that holds up beautifully and is OEKO‑TEX® certified.
Q: How should I care for them?
A: Machine wash cold, delicate cycle; turn inside out; tumble dry low or hang dry; avoid bleach to maintain softness and color.
Q: How are you sustainable?
A: We believe in “Comfort that lasts. Care that matters.” — through responsibly‑sourced fabrics, women‑led small‑batch production, plastic‑free packaging, combined shipping, and tree‑planting partnerships.
5. Returns & Exchanges
Q: What is your return policy?
A: We offer free exchanges and easy returns within 30 days — items must be unworn, unwashed, in original packaging with tags attached.
Q: How do I start a return or exchange?
A: Email hello@wearmoonberri.com with your order number and the item(s) you’d like to return or exchange.
Q: Are final sale items eligible for return?
A: Final sale items (clearance, .99 pricing, intimate accessories) are not eligible for return or exchange.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the item is damaged or incorrect — we cover shipping for one free exchange shipment per order.
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Still have questions? Reach out anytime at hello@wearmoonberri.com — we’re here to make your pajamas feel like home.