Moonberri Return & Exchange Policy

We want you to feel cozy and confident in your Moonberri pajamas! If something isn't quite right, we're here to help with returns and exchanges.

📦 Returns & Exchanges

  • Items must be unworn, unwashed, and in original packaging with tags attached.

  • Refund requests must be made within 14 days of delivery. After 14 days, we offer store credit instead.

  • All returns and exchanges must be received within 30 days of delivery.

  • Customers are responsible for return shipping unless the item is damaged or defective.

  • To begin a return or exchange, email hello@wearmoonberri.com with your order number and the item(s) you'd like to return or exchange.

💰 Refunds

  • Refunds are issued to your original payment method within 3–7 business days after we receive your return.

  • Shipping fees are non-refundable.

  • For exchanges, we’ll hold your requested item for 7 days. If we don’t receive your return in that time, the item will return to inventory.

  • If your exchange item costs more, we’ll send a PayPal invoice for the difference. This must be paid within 24 hours.

  • Enjoy one free exchange shipment per order—we cover the shipping cost back to you.

❗ Final Sale Items

The following items are not eligible for return, exchange, or store credit:

  • Clearance or Final Sale items

  • Products ending in .99

  • Sleep accessories (e.g., eye masks, slippers) and intimate sleepwear, due to hygiene reasons

  • Gift cards and giveaway items

📸 Damaged, Defective, or Incorrect Items

If you receive an item that’s damaged or incorrect, please contact us within 3 days of delivery with:

  • Photos clearly showing the issue

  • Your order number and full name

Items must be unworn with tags attached. If approved, we’ll send a replacement or issue a refund.

🚚 Lost or Stolen Packages

Once your order ships, it becomes the responsibility of the customer. Moonberri is not liable for lost, stolen, or misdelivered packages. For shipping issues, please contact USPS directly.